This personal service means we understand you and your priorities in life, we can therefore do a better job by matching you to companies that match your priorities and personality.
After all, finding your perfect job is so much more than matching skills and experience
We know that whether your looking for temporary, contract or permanent work this is not the only priority in your life.
We offer a number of ways for you to register with us, offering you a choice of what is most convenient for you.
Call us: 01536 260444
Email : cv@merrittandbaker.co.uk
Register by clicking here.
| 332010/316 | Contact Centre Manager | ||||||
| £26000 to £28000 | |||||||
| Northamptonshire - Corby | Apply Now | ||||||
| Click here to see more jobs like this | |||||||
| Contact Centre Manager/Centre Operations Manager We are currently recruiting for an experienced Contact Centre Manager to join this National Company based in Corby. Reporting to the General Manager, the Contact Centre Manager will take full responsibility for the day to day management of the Contact Centre and its 23 staff. This organisation prides itself on providing exceptional Customer Service and its great working environment which has resulted in low staff turnover. The successful Contact Centre Manager will recognise the importance of developing staff members and will want to offer them a motivating and fun working environment where hard work is rewarded. Responsibilities include: „X Management of the day to day activities of the Contact Centre „X Managing and developing contact centre staff to ensure the highest levels of customer services are provided at all times „X Headcount monitoring and forecasting „X Reporting of contact centre stats to Management „X Performance management, including conducting disciplinary and identify any training, development or coaching needs „X Monitor contact centre spend against budget „X Provide ongoing support to Team Leaders and conduct monthly performance reviews „X Ensure all KPI¡¦s are consistently achieved including service levels and quality monitoring „X Communicate on a regular basis with Senior Management „X Robust and Resilient in dealing with high profile and pressure sensitive issues both written and orally To be considered for this role, you must be able to demonstrate: „X Previous Contact Centre Management experience within a Customer Service driven environment „X Experience of developing, coaching and mentoring a team „X Accurate headcount analysis and forecasting „X Confident communications skills with both your team and Senior Management members This is a great opportunity to join a forward thinking organisation who offers a professional but friendly working environment, fantastic benefits and ongoing development. To be considered for this role, apply now for immediate consideration | |||||||
| 23112009/294 | Sales & Customer Service Officer | ||||||
| £16000 to £16000 | |||||||
| Hertfordshire | Apply Now | ||||||
| Click here to see more jobs like this | |||||||
| We are looking for 2 articulate and motivated people who have a skill in selling to be the new faces of our car parks and to take on the challenge of filling the spaces 7 days a week! As a Sales & Customer Service Officer you will be responsible for effectively increasing revenue streams in our car parks via in and outbound selling in person and by telephone. Working towards sales targets you will network with regular clients and spot new business opportunities. You will be responsible for the management of after care service to new clients including invoicing and general administration. In addition to this you will be managing the parking environment during your working day. We are looking for: • Commercial awareness, • Excellent communication skills • Experience in either face-to-face or telephone sales • Target focused • Customer service experience • Good knowledge of Microsoft Word and Excel Reporting to the Sales Manager, working hours are 48 hours per week on a varied shift pattern of Monday to Sunday, 4 days on and 4 days off. The successful candidate would be based at our car parks in Mayfair or West India Quay. VINCI Park is Europe’s leading parking Services Company, a subsidiary of the international construction and concessions specialist VINCI. We provide parking and traffic management services to public and private sector clients across the UK. | |||||||
| 3132009/258 | Customer Returns Coordinator - German Speaking | ||||||
| £15500 to £15500 Annual | |||||||
| Buckinghamshire - Milton Keynes | Apply Now | ||||||
| Click here to see more jobs like this | |||||||
| Customer Returns Coordinator German Speaking Are you an outgoing individual who is looking for a role within a progressive company? Would you like to work within a global fashion company where future career progression is assured? If so then we have a fantastic opportunity for you. Duties Include: „X Processing customer returns „X Liaising with customers across Europe „X All associated Admin duties Benefits include: „X Working for a global company within the Fashion industry „X Discount company vouchers and other high street vouchers awarded „X Career progression „X Modern working environment It is essential that you have fluent German language skills to be considered for this role! If you feel you have the relevant skills for this fantastic opportunity, then apply now for immediate consideration. | |||||||
| 3102008/210 | Temporary Contact Centre Operatives | ||||||
| £7.8 to £7.8 per Hour | |||||||
| Northamptonshire - Corby | Apply Now | ||||||
| Click here to see more jobs like this | |||||||
| Our client is currently recruiting for Contact Centre Operatives to deal with calls from the National Distribution Centre, Retail Centre and source appropriate goods from NDC, Brokers or Wholesalers. The ideal will preferably have previous contact centre experience, excellent telephone and communication skills and be able to build relationships with clients. Duties include: „X Taking and recording calls from depots. „X Checking stock. „X Booking stock out and processing order if available. „X Sourcing appropriate stock. „X Making decisions with regard to pricing. This is an exciting opportunity to join a large blue chip company who offer excellent benefits. | |||||||
| 1792007/98 | Telesales Executive | ||||||
| £14000 to £22000 Annual | |||||||
| Northamptonshire - Northampton | Apply Now | ||||||
| Click here to see more jobs like this | |||||||
| To continue the growth and success of the business by selling Opus Energy's services to new customers. 2 Key Accountabilities 2.1 Sell and promote relevant Opus Energy’s services to potential customers over the telephone. 2.2 Identify and overcome customer objections where necessary. 2.3 Carry out accurate assessments of customer needs and potential. 2.4 Plan and prioritise calls in order to achieve agreed operational performance targets. 2.5 Record all sales activity on the company database. 3 Knowledge, Skills & Experience 3.1 Previous sales / telesales experience. 3.2 Excellent telephone manner and confident communication style. 3.3 Ability to assimilate information quickly and relay this back to the customer. 3.4 Ability to respond positively to constructive feedback. 3.5 Good keyboard skills. 3.6 Ability and drive to meet and exceed targets. 3.7 Flexibility with an ability to cope with a frequently changing environment. 3.8 Focused and resilient with a positive "Can Do" attitude. Annual Salary £14,000 basic salary (OTE £18,000 to £22,000 uncapped commission) Working hours 37.5 hours per week between 8:00 am and 6:00 pm, Monday to Friday inclusive Holidays 22 days per year (+ bank and public holidays) increasing with length of service up to a maximum of 25 days Pension Company Pension Scheme, eligible for Company contributions after one year’s service | |||||||
| 182007/43 | Customer Services Executive | ||||||
| £15000 to £16000 Annual | |||||||
| Northamptonshire - Other | Apply Now | ||||||
| Click here to see more jobs like this | |||||||
| Do you have previous Customer Services experience within the financial or insurance industry? Do you want to work for a professional company who can offer a relaxed and friendly working environment, great benefits and future career progression? Yes? Then read on... The UK’s leading online finance and insurance business aimed at the small business market are currently recruiting due to expansion. This truly is a great company to work for and immediate starts are available for the right candidates. Duties will include: Handling high volumes of calls and correspondence relating to all customer service queries in a professional manner. If you have the relevant experience and looking to join a forward thinking company then apply now for immediate consideration | |||||||