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| 332010/316 | Contact Centre Manager | ||||||
| £26000 to £28000 | |||||||
| Northamptonshire - Corby | Apply Now | ||||||
| Click here to see more jobs like this | |||||||
| Contact Centre Manager/Centre Operations Manager We are currently recruiting for an experienced Contact Centre Manager to join this National Company based in Corby. Reporting to the General Manager, the Contact Centre Manager will take full responsibility for the day to day management of the Contact Centre and its 23 staff. This organisation prides itself on providing exceptional Customer Service and its great working environment which has resulted in low staff turnover. The successful Contact Centre Manager will recognise the importance of developing staff members and will want to offer them a motivating and fun working environment where hard work is rewarded. Responsibilities include: „X Management of the day to day activities of the Contact Centre „X Managing and developing contact centre staff to ensure the highest levels of customer services are provided at all times „X Headcount monitoring and forecasting „X Reporting of contact centre stats to Management „X Performance management, including conducting disciplinary and identify any training, development or coaching needs „X Monitor contact centre spend against budget „X Provide ongoing support to Team Leaders and conduct monthly performance reviews „X Ensure all KPI¡¦s are consistently achieved including service levels and quality monitoring „X Communicate on a regular basis with Senior Management „X Robust and Resilient in dealing with high profile and pressure sensitive issues both written and orally To be considered for this role, you must be able to demonstrate: „X Previous Contact Centre Management experience within a Customer Service driven environment „X Experience of developing, coaching and mentoring a team „X Accurate headcount analysis and forecasting „X Confident communications skills with both your team and Senior Management members This is a great opportunity to join a forward thinking organisation who offers a professional but friendly working environment, fantastic benefits and ongoing development. To be considered for this role, apply now for immediate consideration | |||||||